Gumtree Hill Solutions

Support

Support

Help for clients and for people using software published by Gumtree Hill Solutions.

Response times

We aim to respond within two business days. Clients with a support agreement receive the response times set out in their agreement.

App and product support

Using one of our apps?

Each of our products will have its own help information here once released. Until then, email us and include the details on the right so we can help quickly.

Please include

  • The name of the app or product and the version number (usually found in Settings or About).
  • Your device and operating system, for example iPhone 15 with iOS 26, or Windows 11.
  • What you were trying to do, what happened, and what you expected to happen.
  • A screenshot, if it helps show the problem. Please hide any personal or sensitive information first.

Never send passwords. We will never ask for your password, verification codes or payment card details by email.

Billing and subscriptions

Purchases made through the App Store or Google Play are processed by Apple or Google. Refund requests for those purchases are handled through Apple or Google Play. For anything else, email us.

Privacy and your data

To access, correct or delete personal information we hold, email us. Our privacy policy explains what we collect and how requests are handled.